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Our Mission >> Patient Feedback
We value all patient feedback, as this helps us to improve our services. We have a Patient Feedback Form available in all patient rooms. All patient feedback is analysed and any issues immediately addressed.
Patient Feedback Scores
The Portland Hospital has a continuous programme of Patient feedback for all day cases and inpatients. Feedback forms are collected and analysed by an independent research company.
We had 896 forms returned in 2006 (20% return rate)
The following are our results for 2006 based on patients who gave scores Excellent, Very Good, Good or Fair
| Overall Impression of the Admission process | 97.8% |
| Overall Impression of the Nursing/Midwifery care | 98.5% |
| Overall Impression of the Accommodation | 98.2% |
| Overall Impression of the Catering | 97.6% |
| Overall Impression of the Discharge procedure | 98% |
| Quality of care | 99% |
| Value for Money | 95.7% |
We are currently piloting an Outpatient Feedback Form and developing a children's feedback form (under 8's).
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